The questions worth asking
1. Are you insured — liability and workers' comp? This is the one that matters most and the one people skip. If someone falls on your property and the company has no workers' comp, you can end up involved in that. Ask directly. A real company answers instantly and can send you a certificate.
2. What exactly is included? Get specific. Does the price include:
- Exterior only, or interior too?
- Screens removed and washed?
- Tracks and sills?
- Hard water treatment? (Almost always separate — here's why.)
3. Can I get the price in writing before you start? Yes is the only acceptable answer.
4. What happens if I'm not happy? Listen for something specific — "we come back and fix it" — rather than a vague satisfaction claim.
5. Who's actually coming to my house? Owner-operated, employees, or subcontractors? Not a wrong answer either way, but you should know.
Red flags
Door-to-door pressure and same-day discounts. "This price is only good today" is a sales tactic, not a business practice. There are companies operating in Utah with documented complaints about ignoring no-soliciting signs and pushing people into subscription contracts on the doorstep. Nobody legitimate needs you to decide in five minutes.
"#1 rated" with nothing behind it. Superlative claims are supposed to be substantiable. One large Utah window cleaning company was asked by the Better Business Bureau in 2025 to substantiate its "Utah's #1 rated" advertising and, per the BBB's own profile, didn't respond. Ask what a claim is based on.
Refusing to give any price without a visit. A walkthrough for a complicated house is reasonable. Refusing to give even a range for a standard home usually means the number depends on how the sales conversation goes.
Very low bids. In a labor business, the price mostly reflects time. A quote far below everyone else usually means less time on your house, no insurance, or a number that changes once they arrive.
No verifiable reviews. Reviews on their own website aren't verifiable. Google reviews are.
What "licensed, bonded, and insured" actually means
People say the phrase without knowing it, so here's the plain version:
- Licensed — registered to do business. In Utah, window cleaning doesn't require a specialized trade license, so this mostly means a legitimate registered business.
- Bonded — a surety bond covering certain failures to perform. Common in the phrase, less relevant for residential window cleaning than people assume.
- Insured — the important one. General liability covers damage to your property. Workers' compensation covers their people if someone gets hurt at your house.
If you only verify one thing, verify insurance.
A fair note about us
We're a young company. We don't have hundreds of reviews yet, and we're not going to pretend otherwise or fill our site with testimonials from friends.
What we will do: tell you the price up front, put it in writing, show you our insurance, never knock on your door uninvited, and come back if something isn't right.
Ask us any of the above. Get a free quote or call (801) 698-9900.